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RossFM

ross@seatAI.com

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Can I add two more people to my booking for Friday?

1:20 PM

I can help with that. What name is the reservation under?

1:20 PM

John Smith, 7pm

1:25 PM

Confirming cancellation.

1:26 PM

Status

Needs Human

Basic Info

Phone #

(***)-***-0124

Created At

12/28/26, 1:00PM

Last Activity

12/28/26, 1:00PM

Intent Mapping

CANCEL_RESERVATION

Manage

Tags

VIPCOMPLAINTNot Sure

CN

We need to tune the agent

PF

I wasn't sure what the user needs